FAQ
Have a question about our Intranet Platform?
What would you like to know about the Hub?
​
If you can't find your answer below, give us a call or send us a message and we'll be happy to talk about our intranet software and client portal services.
How long does it take to set up a Hub?
The Hub can be set up in as little as 48 hours, or you can take your time planning and building content to whatever your launch deadline is. The Hub is flexible to your schedule. Read more
01
Will I have to keep uploading new versions?
Absolutely not! There’s no annoying downloads or roll-out of new versions and it can be yours in just 48 hours! What’s more, the Hub is continuously being updated and refined to make it even more effective and responsive, meaning you benefit from added features and function at no extra cost. Contact us to find out more
02
03
I need a secure area for clients and suppliers - can the Hub do this?
You can use the Hub as a Client Portal, creating secure spaces for external stakeholders to log in and view resources, information, news and utilise Group Chat to communicate. Ralph Lauren and RSA both use Hub in this way. Read more
Will the Hub show our team structure and hierarchy?
Build team org lists using effortlessly using the Hub's organogram feature and link them to personal profiles. Quickly access clear bios, photos, skillsets and useful info. Perfect for new starters to see how your company or project team is structured. Read more
04
Is the Hub secure?
One word: Yes – the Hub is securely hosted on the Google Cloud Platform, and the Hub's infrastructure has been specifically designed with security in mind. The system has been built by our most experienced software developers to meet and exceed best practice security policies, and is trusted by leading insurers and financial services organisations. Read more
05
How much does it cost?
Competitively priced, the Hub cost depends on the number of users and can be yours from as little as 40p per user, per month. There are no ongoing upgrades or costly new versions and the Hub is continuously being updated and refined, so you benefit from added features and functions at no extra cost. Find out more
06
Can the Hub house our IT and HR documents?
Yes - you can store and share any amount or variety of resources. For many, this is the heart of the Intranet environment. Reduce print costs by storing documents, decks, PDFs, videos and images and giving access to all users or restricted users, whatever you need. You can even set launch and expiry dates for content to ensure it remains relevant and remind people to update versions. You can also communicate ‘Must Read’ information, such as HR or IT updates and ensure people have read them. Read more
07
How do we communicate to specific teams without using email?
The tagging function allows you to quickly communicate to specific users, teams or groups. Communicating via the Hub saves time sifting through internal emails and means that if users are out of the office they don’t have to spend time deleting email trails about birthday cakes in the office or events they’ve already missed. Read more
08
How does the Hub improve communication?
Use the Hub to give your company a cultural boost and get people engaged. Share news, updates, company progress, successes and team results. People can 'like' articles and comment on content across the Hub, starting a conversation and enabling you to see what people are responding to. Build data to see what is popular - and do more of it! Respond to your audience and gain insight to your company. Read more
09
Is the Hub an Intranet?
The term intranet implies a closed IT system within your company. The Hub functions as you would expect an intranet to, but is housed in the Cloud so it can be accessed from anywhere – your phone, laptop or tablet. So it works more like a website, but is a secure area for your users only. This means you can get to all your information while you’re on the go. It’s the modern version of an intranet. Read more
10
How do we reduce internal email traffic?
Communicating via the Hub saves time sifting through internal emails and means that if users are out of the office they don’t have to spend time deleting email trails about birthday cakes in the office or events they’ve already missed. Read more
11
12
We need to break down silo working - how?
Use the Hub to give your company a cultural boost. Share news, updates, successes and team results. People can 'like' articles and comment on content across the Hub, starting a conversation and enabling you to see what people are responding to. Get people talking – the Hub’s Group Chat function allows real time collaboration. Users can set up public and private group chats for work and social. Group members can share progress, ideas and resources instantly. Read more
Can the Hub show me who works where?
Yes, you can find anyone in your Hub world quickly and easily with a powerful directory search. Tagging allows you to see everyone in a particular office or country – or people with a particular skill or experience. Personalised QR codes allow quick sharing of contact details. Read more