CUSTOMER SUCCESS
Hub customer Portview wins 'Best Internal Communications' at the CIPR Awards
95% OF EMPLOYEES AGREE THE HUB IMPROVES COMMS
DISCOVER HOW THE HUB HELPED TRANSFORM PORTVIEW'S INTERNAL COMMUNICATIONS
Construction & Fit-Out Specialists, Portview, embraced The Hub's social engagement features to help their company intranet win them a prestigious CIPR award.
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The Hub helped significantly improve internal relations within Portview by strengthening the company's reputation as a socially inclusive employer that cares for its employees.
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THE CHALLENGE
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THE NEED TO IMPROVE COMPANY COMMS
Portview Fit-Out Specialist has over 100 employees working across the UK and Europe. With multiple teams operating remotely and autonomously, Portview conducted a communications audit to gauge brand awareness and engagement levels. They discovered only 43% of employees felt encouraged to work together and share knowledge, with many voicing that ineffective communications had created a competitive silo mentality of "us and them".
After recognising they had a “communication problem”, Portview sought to introduce and manage an internal social network that facilitated employee interaction, encouraged idea sharing and created a healthy workplace culture.
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After three months, ten demos with various providers and numerous product trials, Portview chose the Hub as their preferred intranet solution.
HUB IMPLEMENTATION
HOW THE HUB STOPPED THE 'SILO MENTALITY'
The Hub delivered a remote working intranet, enabling Portview to achieve its primary objective to breakdown the silo mentality, boosting connectivity and collaboration between teams by implementing some key features:
DAILY NEWS
promoting press releases, company updates, events, project progress & wins.
WELLBEING AREA
providing employees resources on living healthier and raises awareness of health conditions.
GROUP FORUMS
allowing live chats about work-related topics or shared interests.
PEER RECOGNITION
employees can nominate co-workers for their everyday contributions.
​EMPLOYEE DIRECTORY
with personal profiles that staff can tailor with photos and info their interests and expertise.
INNOVATION SCHEME
where employees can submit ideas & suggestions for business improvement.
DAILY EMAIL ALERTS
providing personalised user alerts on the latest, relevant content updates and news.
NEW STARTER AREA
updating employees of any new starters, welcoming them to Portview.
PHOTO COMPETITIONS
users can ‘like’ & ‘comment’ to help us fundraise money for our charity partners
​EMPLOYEE Q&A FILMS
showcasing what they love about Portview, their job, and the people they work with.
ENGAGEMENT OUTCOMES
THE HUB'S POSITIVE IMPACT
95% of employees agree the Hub has improved their internal comms and feel encouraged to work together and share knowledge. This is an increase of 52% based on when employees were asked the same question prior to implementing the Hub.
In 12 months, the Hub has been logged into 172,196 times, averaging at 3,311 log-ins a week and 471 log-ins a day. 78% of users log in every 48 hours, with 97% of users logging in every month.
98% of users are opted into Nightly or Weekly Alerts, driving users back into the Hub whenever new content is added. By effectively tagging content with relevant keywords, Portview's User Alerts deliver targeted internal comms that ensure their users always receive notifications about content that's relevant to them.
By utilising the Hub's targeted Alerts, Portview have been able to drive high-levels of employee engagement, proven by over 3,568 Likes since launch and 300+ comments by users in the last month.
EMPLOYEE FEEDBACK
"The Hub is a great platform to see what's going on at Portview.
It's great to get updates and photos on job progression - good to welcome our new colleagues and bid farewell to leavers and general information regarding awards etc. The Hub provides a great insight into how the site teams work with project progress pictures and handover images."
COST-EFFECTIVENESS
DELIVERING ROI FOR PORTVIEW
The annual cost for Portview's Hub came in well under budget for their intranet project.
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The Hub represents a great return on investment, with both internal and external research showing the Hub has helped Portview make substantial gains towards achieving their strategic intranet objectives in the first year.
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THESE GAINS INCLUDED:
INCREASED EMPOWERMENT & EMPLOYEE MOTIVATION
IMPROVEMENT OF INTERNAL COMMS
TANGIBLE INSIGHTS INTO EMPLOYEE BEHAVIOUR
A STRONGER INCLUSIVE COMPANY CULTURE
*The CIPR PRide Awards are the UK’s most prestigious nation-wide awards scheme, recognising excellence in public relations and communications across the UK.
The Chartered Institute of Public Relations (CIPR) is the Royal Chartered professional body for public relations practitioners in the UK and overseas.