Always there to provide you with advice and guidance on your Hub

INTRANET SUPPORT

Name: The Hub
Brand: Intranet
SKU: Hub
Rating: 5 (2 reviews)

WE'RE HERE TO HELP YOU

The Hub was built to be easy-to-use for both admins and end-users, but we do appreciate that sometimes your users might encounter the odd difficulty - which is where we come in...

Our friendly Hub Support is a dedicated help desk that's on hand to provide you with best practice advice, guidance and troubleshooting should you ever encounter an obstacle on your Hub journey.

As well as Hub Support, you get to take full advantage of our Client Hub - an online community and knowledge resource for our customers - plus you will be assigned an Account Manager who will help steer you on your journey of developing your intranet community.

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RESPONSIVE CUSTOMER SUPPORT

WE AIM TO RESPOND IN UNDER 10 MINUTES

Whether you have questions about a feature, are struggling to set something up or have encountered an error, our dedicated support team are here to provide friendly guidance and clear instructions to help resolve any issues you may have as quickly as possible.

YOUR HUB SUPPORT:

UK-based customer support
Email or phone, we're here to help
Under 10 minutes, average response time
Easily track the progress of your support ticket
Zendesk instant chat integration

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THE CLIENT HUB

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EXCLUSIVE ACCESS TO HELPFUL RESOURCES

When you get your new Hub, you will also gain access to the Client Hub, an exclusive online community solely for our Hub customers. Enjoy access to a host of dedicated resources and best practice intranet advice to help you make the most of your Hub.

CLIENT HUB INCLUDES:

New feature announcements
Articles and guides on driving engagement, content advice, etc.
'How-To' Videos and Feature guides
FAQ sections
Quick access to request Support or Training
Customer Feedback area (for suggesting feature developments)

DEDICATED ACCOUNT MANAGER

PROVIDING LEADERSHIP & INNOVATION

We want your users to be getting the most out of your Hub. The more fun, relevant content you produce and useful processes you implement, the more likely your users will keep engaging with your intranet.

Your Account Manager will regularly touch base with you to review the content you're producing, workflows you've implemented, and be there to bounce ideas around to discuss what other features you could be utilising.

We want to make your users' lives easier by making your Hub more efficient and useful. Your Account Manager is there to turn your ideas into reality by finding the right solutions to implement on your Hub - whether that's using existing features or developing new ones.