Always there to provide you with advice and guidance on your Hub
WE'RE HERE TO HELP YOU
Hub was built to be super easy-to-use for both admins and end-users, but we do appreciate sometimes you might have the odd question or encounter an obstacle - which is where our award-winning support team come in...
Our Customer Success Team provide a dedicated helpdesk that's on hand to give you advice, guidance and hands-on troubleshooting services, should you ever encounter an obstacle along your Hub journey.
Take full advantage of our Customer Success Hub - an online community and knowledge resource for our customers. Enjoy a long-term relationship your Hub Account Manager, who will steer you at every step of your journey developing your intranet, from onboarding to launching and beyond.
WE RESPOND IN UNDER 10 MINUTES
Whether you have questions about a feature, are struggling to set something up or have encountered an error, our dedicated support team are here to provide friendly guidance and clear instructions to help resolve any issues you may have as quickly as possible.
YOUR HUB SUPPORT:
UK-based customer support
Email or phone, we're here to help
Under 10 minutes, average response time
Easily track the progress of your support ticket
Zendesk instant chat integration
THE CLIENT HUB
When you get your new Hub, you will also gain access to the Client Hub, an exclusive online community solely for our Hub customers. Enjoy access to a host of dedicated resources and best practice intranet advice to help you make the most of your Hub.
CLIENT HUB INCLUDES:
New feature announcements
Articles and guides on driving engagement, content advice, etc.
'How-To' Videos and Feature guides
Quick access to request Support or Training
Customer Feedback area (for suggesting feature developments)
DEDICATED ACCOUNT MANAGER
We want your users to be getting the most out of your Hub. The more fun, relevant content you produce and useful processes you implement, the more likely your users will keep engaging with your intranet.
Your Account Manager will regularly touch base with you to review the content you're producing, workflows you've implemented, and be there to bounce ideas around to discuss what other features you could be utilising.
We want to make your users' lives easier by making your Hub more efficient and useful. Your Account Manager is there to turn your ideas into reality by finding the right solutions to implement on your Hub - whether that's using existing features or developing new ones.